OPERATIONS & MAINTENANCE
Maximise Uptime, Minimise Disruption
Keep your ground systems performing at peak efficiency, wherever they’re located.
Operating and maintaining remote antennas or gateways can be challenging. Our Operations & Maintenance (O&M) service provides a clear and straightforward approach to managing remote assets and ensuring maximum uptime availability—from single-site facilities to multi-continent teleport networks.
Complete O&M for Satellite Ground Infrastructure
We know that satellite ground systems require constant attention to maintain peak performance. Environmental factors, equipment wear, software updates, and evolving operational requirements all impact system availability. Our Operations & Maintenance service ensures your ground infrastructure remains reliable, compliant, and optimised for performance.
We provide flexible O&M solutions tailored to your operational model. Whether you need 24/7 monitoring, scheduled preventive maintenance, rapid response for unplanned outages, or complete facility management, we deliver service levels that match your business requirements. You can rely on our experienced engineering teams to provide high-level operations and maintenance to some of the largest satellite operators on their teleports and gateways worldwide.
Complete Technical Support Services
Multi-Disciplinary Engineering Expertise
Our O&M capability extends beyond antenna systems to cover your entire ground infrastructure. We provide operational technical support across RF systems, HVAC and environmental controls, networking and connectivity, electrical systems and power distribution, and data center rack installation and management.
This comprehensive approach means one service provider manages all aspects of your facility, eliminating coordination challenges between multiple contractors and ensuring integrated problem-solving when issues span multiple systems.
Antenna Maintenance
All types of antenna experience
We've worked with companies operating everything from fixed GEO antennas to full-motion LEO tracking systems, including antennas up to 30 meters in diameter. Our maintenance experience spans the complete range of ground segment infrastructure, from small-aperture VSAT terminals to large gateway antennas serving thousands of simultaneous connections.
Whatever band you’re operating, our engineers understand the specific maintenance requirements of each frequency range and can optimise performance accordingly. We extend the lifetime of your antennas by providing routine maintenance, performance optimisation, and proactive component replacement before failures occur.
Corrective Maintenance & Emergency Response
24/7 Monitoring and Rapid Fault Resolution
When issues arise, rapid response is critical. Our corrective maintenance service provides round-the-clock fault monitoring and alerting, ensuring problems are identified immediately—often before they impact operations.
Remote diagnosis and troubleshooting capabilities allow our engineers to resolve many issues without site visits, dramatically reducing mean time to repair. When on-site intervention is required, our globally distributed teams provide rapid response with emergency spare parts access and expert repair services.
Root cause analysis follows every incident, implementing preventative measures to avoid recurrence. Detailed incident reporting keeps you informed and provides documentation for regulatory compliance and performance trending.
Preventative Maintenance Programs
Scheduled Care That Prevents Costly Downtime
Regular scheduled maintenance is the foundation of system reliability. Our preventive maintenance programs keep your systems operating at optimum throughput through systematic inspection and servicing. We schedule routine maintenance work as required to match your operational patterns, minimising impact on service availability and deliver detailed maintenance reporting and trend analysis help predict future issues and plan capital expenditures strategically.
| Antenna mechanical systems receive regular inspection and lubrication to prevent wear and maintain pointing accuracy. | RF components undergo testing and performance verification to identify degradation before it affects operations. | Control system software receives updates and security patches to maintain reliability and protect against vulnerabilities. | Environmental systems including HVAC, power, and grounding are checked to ensure your equipment operates within specification. |
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| Radomes are inspected and cleaned to maintain RF transparency and weather proofing. | Feed systems alignment verification and window replacement to ensure optimal performance. | Cables and connectors are inspected for degradation. | Spare parts inventory is managed to ensure rapid replacement capability when needed. |
Want to reduce complexity and improve ground infrastructure performance?
Health, Safety & Compliance
We ensure compliance with local regulations wherever we operate. GGC has trained operators on plant equipment from telehandlers through to mobile elevated work platforms (MEWPs), ensuring safe working practices during installation and maintenance activities.
Our IOSH certified H&S Director ensures a systematic approach to safety management protects your staff, our teams, and your facilities while maintaining regulatory compliance across multiple jurisdictions.
Service Levels
Flexible Coverage Matched to Your Business Requirements
List of Services
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Gold ServiceList Item 1
Gold Service
Offers 24/7/365 support with comprehensive monthly preventive maintenance, continuous remote monitoring, 4-hour on-site response for critical faults, monthly performance reporting and optimisation, dedicated account management, and priority spare parts access. This premium tier is designed for mission-critical systems where every minute of downtime has significant business impact.
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Silver ServiceList Item 2
Silver Service
Delivers extended hours support with quarterly preventive maintenance, 24/7 remote monitoring, 24-hour on-site response for critical faults, and quarterly performance reporting. This tier suits operational systems where availability directly impacts revenue.
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Bronze ServiceList Item 3
Bronze Service
Provides business hours support with biannual preventive maintenance, remote monitoring and alerting, and next business day response for corrective maintenance. This cost-effective option suits non-critical systems where modest downtime is acceptable.
Lifecycle Management & Asset Tracking
We maintain complete records of your ground system assets including equipment inventory and serial numbers, maintenance history and trending, software versions and configurations, spare parts inventory, warranty status, and end-of-life planning. This comprehensive asset management enables data-driven decisions about repairs versus replacement and strategic planning for technology refresh.
Technology evolves, and your ground systems must evolve with it.
We provide proactive recommendations for equipment obsolescence mitigation, capacity expansion, technology refresh, performance improvements, and regulatory compliance updates.
Why Clients Choose Our O&M Services
Proven Performance for Major Satellite Operators
We've earned the trust of some of the world's largest satellite operators by consistently delivering high-level technical assurance across their global infrastructure. Our multi-tier engineering approach ensures the right expertise responds to every situation, while our global presence enables rapid deployment regardless of location.
The combination of comprehensive technical capabilities, flexible service levels, and proven reliability makes us the preferred O&M partner for operators who cannot afford downtime.
